From registration to withdrawal, Win Viq has you covered every step of the way. Search for your issue below or get in touch with us directly.
Select the type of issue you're facing
Registration, Login & Profile
8 GuidesDeposits, Withdrawals & Methods
12 GuidesOffers, Terms & How to Claim
7 GuidesRules, Strategies & Issues
10 GuidesPassword, Verification & Security
6 GuidesApp, Loading & Errors
5 Guides
Everything from registration to updating your profile
Open winviq.app and click the "Register" button in the top right corner.
Enter your active Bangladeshi mobile number (01XXXXXXXXX).
Enter the 6-digit OTP code sent to your number in the designated field.
Choose a strong password — at least 8 characters, including a number and a special character.
Registration complete. Claim your welcome bonus now and start playing.
On the login page, click the "Forgot Password?" link and enter your mobile number.
Enter the OTP sent to your number and set a new password.
After five incorrect password attempts, your account will be locked for 15 minutes. You can try again after that.
Reach us via live chat or email us at support@winviq.app.
Keeping your Win Viq profile complete is important — it's directly tied to payments and account security. You can update your name, email, and payment details from the "My Account" menu. To change your mobile number, please contact support.
Your name, date of birth, and address can be updated from Settings.
Add or update your bKash, Nagad, and Rocket numbers.
A KYC (Know Your Customer) verification is required for large withdrawals on Win Viq. This only needs to be completed once.
Take photos of both the front and back of your National ID card.
Take a selfie while holding your NID.
Upload the images from your account settings.
Approval usually takes within 24 hours. You will be notified by email.
Detailed Information on Deposits & Withdrawals
After logging in, click the "Deposit" button.
Select "bKash" from the payment methods.
Enter the amount you wish to deposit (minimum ৳50).
Send money to the provided number using the bKash app.
Enter your bKash transaction ID on Win Viq and confirm.
Go to the "Withdraw" option in your account.
Choose bKash, Nagad, or Rocket and enter the amount (minimum ৳200).
Enter the OTP sent to your mobile to verify your identity.
Funds typically arrive within 5–15 minutes.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳50 | ৳50,000 | Instant |
| Nagad | ৳50 | ৳50,000 | Instant |
| Rocket | ৳100 | ৳30,000 | 1–5 minutes |
| Bank | ৳500 | ৳2,00,000 | 1–2 Business Days |
Answers to All Your Bonus Questions
Have questions about playing games? Find your answers here
Tips to Keep Your Account Secure
Create a password that combines uppercase letters, lowercase letters, numbers, and special characters. Never use the same password on other sites.
Enable 2FA from Account Settings. You'll need to enter an additional OTP each time you log in, adding an extra layer of security to your account.
Win Viq will never ask for your password or OTP via email or SMS. Do not click on suspicious links. Always play through winviq.app.
App & Website Troubleshooting
Almost everyone runs into questions or issues when using an online gaming platform — especially first-time users. From making a deposit to claiming a bonus, a lot of it can feel new at first. Win Viq Understands that great games alone aren't enough — great support has to come with them.
This Help Center is built with Bangladeshi users in mind. Everything is written in plain, easy-to-understand English — no confusing jargon or complicated language.
24/7 Support: Win Viq's Live Chat is available 24 hours a day, 7 days a week. Even if you run into an issue at 3 AM, our agents will be there to help.
Many minor issues can be resolved on your own. For example, refreshing the page often fixes game loading problems. If you've forgotten your password, just use the "Forgot Password?" link — no need to contact support. Reading through this page carefully should answer most of your questions.
However, if you run into a technical issue or a payment-related problem, Win Viq's support team is ready to help you quickly. Live chat responses are typically received within 3 minutes on average.
To get faster support, have a few details ready before reaching out. These include your user ID or mobile number, a description of the issue, when it occurred, and a screenshot of any error message you see. Having this information on hand helps Win Viq's support team can identify and resolve the issue much faster.
Win Viq isn't just about winning — we believe in responsible gaming too. If you feel your gaming habits are getting out of control, reach out to us. We can help you set limits or take a temporary break.
Our support team is always ready. Average response time is just 3 minutes.
Start Live ChatWe're here for you, any way you need us
For the fastest resolution, use Live Chat. Average response time is just 3 minutes.
Now OnlineFor detailed issues, send us an email. You'll receive a response within 24 hours.
support@winviq.app
Find answers to the most frequently asked questions all in one place on our FAQ page.
View FAQ